Terms + Policies
Returns
Intent products are bespoke. This means they are made to order at your directive. When you select a garment made by INTENT you set in motion the artisanal process of crafting your garment. Bespoke garments cannot be returned or exchanged unless defective. Please use our Fit Guide to ensure the perfect fit and see our Terms of Use + Purchase Terms for complete information.
Breakages
All shipments are sent into the world carefully packaged and insured for the retail value. Should you receive a package with any breakages please reach out to us so we can submit a claim with the insurer. Intent insures shipments for the value of the shipment however not all shipment loss and damage scenarios are covered by shipping insurance. All loss or damage events are required to be reported to Intent within two (2) days of the scheduled delivery time for review. Please take photos of all four (4) sides of the exterior of the box, the interior of the box and the entire contents of the box and email connect@intentstyle.com along with your order number and a description of the issue. This information is required for your order to be reviewed by the insurer.
Our Shippers
US ORDERS: UPS Customer Service: 1 (800) 742-5877
INT'L ORDERS: Click Here to Visit DHL and obtain the phone number based on your location
Defective Merchandise
All items are checked for quality prior to being shipped. Should you find that the item you received has a manufacturing defect, please take photographs of the defect and email connect@intentstyle.com with your order number within 7 days of delivery and we will be happy to review the issue.
Terms + Policies
Shipping
Please review the complete Shipping Policy located here:
https://www.intentstyle.com/pages/shipping
Terms of Use & Purchase Terms
Please review the complete Terms of Use + Purchase Terms located here:
https://www.intentstyle.com/pages/policies-terms-conditions
Privacy Policy
Please review the complete Privacy Policy located here:
https://www.intentstyle.com/pages/privacy-policy
Business Office Hours
SUN: CLOSED
MON: 09:00-17:00 EST
TUES: 09:00-17:00 EST
WEDS: 09:00-17:00 EST
THURS: 09:00-17:00 EST
FRI: 09:00-17:00 EST
SAT: CLOSED